Frequently Asked Questions

No.It is not necessary to register or create an account in order to place an order at Daliflower. We have deliberately simplified this process so that you can choose the flowers you like, fill in the necessary information and place the order immediately without unnecessary steps and wasting time. Our goal is to make ordering flowers as fast, simple and convenient as possible.

You can place an order directly through the Daliflower.com website or contact us via LIVE Chat on the website, Facebook, Instagram, Telegram, as well as Viber, WhatsApp or a phone call. All contact options and relevant links are available on Daliflower.com homepage.

Yes.Simply contact us and send a photo or detailed description of the desired bouquet. We will contact you to confirm the type of flowers, colors, size, budget, delivery time and other order details.If possible, we will help you organize a personalized bouquet according to your wishes.

If you want to make changes to an already registered order, please contact us as soon as possible. It is possible to change the order data only until the moment when the flower salon starts preparing the order.When the order is already in the preparation phase, some data may no longer be able to be changed. To modify an order, you can contact us via LIVE Chat on Daliflower.com, social platforms, messaging apps or a phone call. We recommend that you notify us of the change as soon as possible, especially if you want to change the delivery address, time, recipient information or other important order details.

Currently, payments at Daliflower are made by card. After registering the order, the Daliflower team will contact you and suggest an available and convenient payment option for that order.

At Daliflower, each flower shop has its own delivery service and delivery conditions.The preparation and delivery of the order is carried out directly by the flower shop from which you made the order. The minimum shipping cost is set by the particular flower shop and can be seen on the product display page. The final delivery cost may vary depending on the distance between the delivery address and the flower shop.If the address is further away, the shipping cost may be higher than the specified minimum cost.

The minimum delivery time depends on the selected flower shop, delivery address and order type. At Daliflower you can use same day delivery, next day delivery or choose any other date that suits you.You can see the available delivery dates during the order process by selecting the desired product and delivery address. During holidays (such as Valentine's Day, Mother's Day and Beauty Day, Christmas and New Year) the number of orders increases significantly, so the delivery time may be longer. If a delay occurs during the delivery, the flower shop or the Daliflower team will contact the customer, inform them of the delay and determine a possible new delivery time. For holidays, we advise you to place your order in advance in order to arrange delivery on the desired day and time as conveniently as possible.

At Daliflower, you can choose several delivery options, depending on whether you want to keep the order a surprise or pre-arrange the time and place of delivery. 1. Unexpected delivery In this case, the recipient is not contacted in advance. The order is delivered at the time and address specified by you, without a prior call.If the courier arrives at the address, but the recipient is not there, he waits up to 15 minutes, after which the order is returned to the flower salon. During this time, the Daliflower team or the flower shop tries to contact the customer to confirm the recipient's location, new delivery time or address.In this case, the cost of re-delivery is paid by the customer. 2. Delivery by prior call With this option, the recipient is contacted in advance to agree on a convenient delivery time and place. During the call, it is not mentioned that it is about flowers or a gift, in order to preserve the element of surprise as much as possible. 3. Option to leave the order If you think that the recipient may not be there, you can indicate in advance where the order can be left. For example, an order can be placed: in reception next door at the security guard, or other trusted location you specify. We recommend that you specify these details at the time of ordering or agree with the flower shop in advance.

Daliflower's partner florists are responsible for the preparation and delivery of their approved order. If there is a problem with the order, such as a delivery delay, product unavailability or other change, the flower shop may contact you to clarify the details and agree on a possible solution.

We and our partner flower salons strive to prepare the bouquet as closely as possible to the photo presented on the website. However, flowers are a natural and seasonal product, so in some cases there may be slight differences in the color, size, opening or arrangement of the flowers.If any flowers are not available at the moment, the salon can offer a suitable replacement, keeping as much as possible the style, colors and overall appearance of the chosen bouquet.

Yes, it is possible to arrange delivery outside working hours or at night. The availability of overnight delivery depends on the chosen flower shop, the delivery address and the availability at the time.Shipping cost may also vary. If you want overnight delivery, we recommend that you place your order in advance, at least one day in advance.In that case, the flower shop will have enough time to pre-arrange the delivery and confirm the desired time. Express or same-day overnight delivery may also be possible, but it depends on the capabilities of the salon. Available delivery times and conditions can be found on the product page or checked by contacting Daliflower or the selected flower shop.

Yes.Flower shops featured on Daliflower may offer various discounts and special offers from time to time.You can see these discounts on the page of each store or near the corresponding products. Additionally, if you make 3 orders through Daliflower, you can present or show those orders and get a 10% discount on your next order. To take advantage of the discount, simply contact the Daliflower team with your previous 3 orders.